Our Mission and Values
It is our mission at Villa Anna Teresa to strive towards transforming the care experience for our clients, their relatives and our employees through the delivery of high quality, safe and professional person-centred care.
We continually pursue opportunities to improve ourselves and the services we provide. We learn from our experiences, build on our successes, and make changes when changes are necessary and beneficial. We develop people’s strengths and remain committed to becoming leaders in our field.
Our relationships are built on mutual trust and respect. We recognise the value and worth of each person we are privileged to encounter, work with, and serve. We seek to understand what is important to others and let people know they are appreciated for who they are and what they do.
Our relationships, services, and decisions will speak for our desire to always act with honesty, fairness, and compassion. We will maintain a culture of trust and respect and we continually strive to transform the care experience for residents, their families, and carers.